Case Study: a field service company recovers over $387,000 in revenue with Origo BPO

Recovering Over $387,000 in Revenue by Winning Back Inactive Customers

The field service company, a large commercial kitchen equipment service provider, faced a challenge when the COVID-19 pandemic created a large number of inactive customers. Acquired data was lost during restructuring, making it difficult to restart these valuable client relationships. To address this, they partnered with vendor Origo BPO.

Origo BPO designed and executed targeted win-back campaigns. Their solution involved building a team to qualify leads and establish customer touchpoints. This effort recovered over $387,000 in revenue, including $97,000 in new revenue and $190,000 in recurring contracts, while also reactivating more than 50 client relationships.