Case Study: RBS Commercial Services cuts release testing time by 83% with Original Software's TestBench

RBS Commercial Services - Customer Case Study

Royal Bank of Scotland Commercial Services (RBSCS), founded in 1986 with over 2,000 clients and multi‑billion pound turnover, needed near‑perfect software reliability to support rapid 30% annual growth and high service standards. Their core HPD IFACTOR system required frequent releases and fixes, and manual testing of new releases was a six‑week, labour‑intensive bottleneck that risked business continuity.

RBSCS implemented Original Software’s TestBench to automate and standardize testing: re‑usable test data, date‑warping and screen‑compare features cut the testing cycle from six weeks to one week (up to an 83% reduction). The change enabled faster detection and fixing of defects, captured testing knowledge so it was no longer dependent on specialists, freed internal resources, and materially reduced the risk of software failure while raising confidence in systems for RBSCS and its clients.

RBS Commercial Services