Case Study: Kanawha Insurance reduces defects and testing time with Original Software's TestBench

Kanawha - Customer Case Study

Kanawha Insurance Company, a South Carolina life assurance firm with over $660 million in assets, relied on an internal "Model Office" team to validate customer service, claims and broker workflows while development was outsourced. Model Office staff were not trained developers, and quarterly releases had produced nearly 600 brittle test scripts that were time-consuming to maintain, limiting testing to minimal, weekend efforts and leading to a high software defect rate.

Original Software implemented TestBench with its TestDrive record-and-playback tool, giving Model Office a no‑scripting, point-and-click way to test iSeries applications in Windows. By using variable-driven scripts and self-healing technology, the team reduced hundreds of scripts to a single reusable script, cut test maintenance time dramatically, lowered defect rates, and now routinely meets deadlines and objectives.

Kanawha