Case Study: Midcounties Co-operative achieves a 200% increase in testing productivity with Original Software

How Midcounties Strengthened Product Differentiation And Customer Service

Midcounties Co-operative, the UK’s largest independent co-op with over £1bn in sales, ~10,000 employees and 439,000 members, needed a scalable, standardised way to test customer-facing software across diverse business lines. QA manager Alan Massingham set a target of 100% test coverage but estimated meeting it with existing processes would require around 10 new hires, so the organisation needed a more efficient approach to support rapid growth and differentiate its products and service.

They deployed Original Software’s Qualify, TestDrive and TestDrive Assist (up and running in eight weeks), choosing tools that were non-technical and easy to adopt. The change boosted testing productivity by 200%, enabled testing of about 50% more systems, automated 40% of regression testing, cut some test cycles from 10 to 3 days, reduced QA costs and service-desk incidents, and improved stakeholder visibility and regulatory traceability.

Midcounties Co-operative