Case Study: Citizens Financial Group modernizes IBM systems and cuts file load times with Origina

Citizens Financial Group cuts file loading time from 24 hours to 15 minutes with Origina

Citizens Financial Group, a major U.S. bank, faced significant interoperability challenges between its newer digital platforms and its long-standing IBM software estate, which was causing performance issues like a 24-hour file load time. To prepare for a shift toward open architecture and ensure responsive support, the company moved its software support from IBM to Origina.

Origina's team of IBM experts diagnosed the root cause and deployed a highly customized solution, reconfiguring the system architecture and writing third-party open-source code. This immediately reduced the file loading time from 24 hours to 15 minutes, a 96% improvement. Origina's solution provided Citizens with greater stability, freed up funds for digital initiatives, and eliminated the need for costly, risky upgrades.

Citizens Financial Group