Case Study: MoltyFoam achieves faster mattress complaint resolution with Origami Studios' AI inspection and support platform

Moltyfoam handles 1.3M+ customer conversations with Origami Studios

Origami Studios partnered with MoltyFoam, a retail company facing challenges in its customer support process. The manual review of mattress damage complaints and warranty eligibility was slow and operationally heavy, requiring support teams to handle repetitive image reviews and case handling. MoltyFoam needed a faster, more scalable solution for these early-stage inspection workflows.

The solution developed by Origami Studios was an AI-powered visual inspection and support agent integrated with the company's website and WhatsApp. This system used computer vision and AI to automatically analyze uploaded mattress images for damage and generate warranty guidance and care recommendations. The results included an average complaint response time of under two hours, an 85% reduction in manual workload, and the handling of over 1.3 million customer conversations without proportional increases in support staff.

Moltyfoam