Case Study: Adovvy.ai scales omnichannel customer engagement with Origami Studios

Adovvy.ai processes 1.3M conversations with Origami Studios

Adovvy.ai, a retail and ecommerce company, faced the challenge of managing a high volume of customer conversations that were spread across separate channels like websites, WhatsApp, and Instagram. This led to operational inefficiencies and slower response times. They partnered with Origami Studios for AI product engineering to build a centralized, scalable solution.

Origami Studios architected an omnichannel AI platform that unified all communication channels and automated repetitive support workflows using Conversational AI and Voice AI. The solution processed 1.3 million conversations, automatically resolving the majority, and achieved a sub-one-second response time. This resulted in a 45% reduction in repetitive support workload for Adovvy.ai's team, allowing them to manage over 2,200 stores without proportional headcount growth.

Adovvy.ai