Case Study: a leading e-commerce BPO company saves $150,000 annually with Orgzit

Leading e-commerce BPO saves $150,000 every year with eased SME merchant onboarding processes

a major e-commerce BPO company faced significant challenges in onboarding and supporting its SME merchants. The company's support team struggled with a fragmented process that relied on numerous Excel and Google Sheets, leading to disorganized data, collaboration issues, and inefficient reporting. This outdated system caused merchant dissatisfaction and risked data leaks. The team needed a solution that offered the flexibility of spreadsheets with the robustness of a CRM.

The company implemented Orgzit, a no-code BPM platform, to centralize and automate its merchant onboarding workflows. This solution provided a single source of truth, granular access controls, and automated real-time reporting. As a result, turnaround time for merchant processing was reduced by 25%, agent productivity increased by 13%, and the team of 70 agents saved over 30 hours per month each. This led to annual savings of more than $150,000 for the company using Orgzit.