Case Study: Bichhonna achieves 300% higher customer satisfaction and 500% more referrals with Orgzit

How leading mattress brand Bichhonna increased referral orders by 500%

Bichhonna, a leading North Indian mattress manufacturer, faced significant challenges in managing its order process, which relied on inefficient manual methods like email and WhatsApp. This led to errors, delays, and low customer satisfaction, preventing the company from building a strong brand and acquiring customer data for referrals. To address this, Bichhonna implemented the Orgzit order management business process platform.

The solution from Orgzit provided a centralized system for order entry, customization, and approval, streamlining collaboration between internal teams and external dealers. This allowed Bichhonna to directly connect with customers through automated communications. By using Orgzit, Bichhonna achieved a 300% improvement in customer satisfaction and a dramatic 500% increase in referral orders.

Bichhonna

Pramod Lamoria

Managing Director