Case Study: Britam Insurance reduces costs and organizational layers with OrgVue

Britam Insurance - Customer Case Study

Britam Insurance, a financial services group operating across seven countries in Eastern and Southern Africa, wanted to improve process efficiency, reduce overhead costs, and cut organizational layers while managing growing workloads and rising backlogs. However, its operational data was fragmented and unreliable, making it difficult to analyze activity costs, spans of control, and task ownership. Britam used Orgvue to cleanse and aggregate its data and support a more effective organizational redesign.

With Orgvue, Britam identified fractured task responsibilities, refined roles, allocated work more appropriately, and produced more detailed job descriptions to improve role fit. The project delivered measurable results, including 23% savings on labor costs, 50% savings on managerial and overhead costs, and a 30% reduction in organizational layers. Britam also reported saving close to $5 million and expected to save an additional $1.5 million the following year.

Britam Insurance