Case Study: Upper Arlington (OH) Public Library strengthens hiring and culture with Organizational Architecture

Upper Arlington (OH) Public Library embeds 8-10 core competencies with Organizational Architecture

The Upper Arlington Public Library sought to strengthen its workplace culture and align its mission with its employees by moving beyond traditional job descriptions. They partnered with Organizational Architecture to embed core values and behavioral competencies into their hiring and performance management processes, ensuring staff not only understood their duties but also how to perform them in accordance with the library's values.

Organizational Architecture helped the library define its core competencies, such as accountability and collaboration, and integrate them into job descriptions, interview questions, and performance evaluations. The solution included training managers on the new framework and how to accurately assess these behaviors. As a result, the library improved its hiring for cultural fit, clarified performance expectations, and reinforced a shared workplace culture, positioning itself for long-term success in attracting and retaining top talent.

Upper Arlington (OH) Public Library