Case Study: ListReports achieves scalable, automated multi‑tier SaaS billing with Ordway

How Ordway automated an almost impossible level of billing complexity

ListReports, a Los Angeles–based SaaS provider connecting real estate agents and consumers across all 50 states, faced complex multi‑tier billing for thousands of customers — including multiple pricing tiers, monthly/annual/custom enterprise terms, broker/team contracts, onboarding, upgrades, proration, renewals, and a need for automated invoicing and reliable reporting. To address this, ListReports engaged Ordway to provide an automated billing and subscription lifecycle management solution (billing and revenue automation platform).

Ordway reviewed ListReports’ requirements, recommended a streamlined pricing approach, and implemented its billing and revenue automation platform to handle subscriptions, invoices, and order management. The changes consolidated plans from roughly 2,000 to 10, enabled automatic invoicing and seamless order management, improved billing accuracy, reduced manual work and errors, and let ListReports scale without adding significant operational overhead. Ordway’s solution freed ListReports to focus on product and customer growth while supporting new services and tiers.

ListReports

Ajay Shah

CEO and Co-Founder