Case Study: Global Mentoring Solutions achieves 5-week-to-3-day billing and revenue recognition with Ordway

How Global Mentoring Solutions reimagined usage-based billing to reduce time spent on billing and revenue recognition from 3 weeks to 3 days

Global Mentoring Solutions, a 24/7 outsourced help‑desk provider for Internet, Cable, MSP and eLearning customers, struggled with manual, spreadsheet‑based usage billing that made invoicing and revenue recognition slow, error‑prone and resource intensive. To address these issues, Global Mentoring Solutions partnered with Ordway to implement an end‑to‑end usage‑based billing solution, including integration with ticketing/CRM systems, a rules‑based rating engine, automated invoicing and built‑in revenue recognition workflows.

Ordway consolidated usage events, automated rating and invoice generation, and linked billing to revenue recognition, cutting billing and close time from five weeks to three days. The automation freed internal resources for higher‑value work, accelerated collections through shorter billing cycles and more accurate invoices, and reduced revenue leakage—delivering measurable increases in realized revenue and faster time to value.

Global Mentoring Solutions

Wayne Goldstien

Chief Executive Officer