Case Study: CareAcademy achieves 6x scaling and cuts monthly billing from a week to hours with Ordway

How automating their usage-based billing process saves the CareAcademy team a week’s worth of manual work each month

CareAcademy, a provider of state‑approved, mobile‑first training used across all 50 states, faced an unsustainable manual usage‑based invoicing process that consumed roughly a week of staff time each month. To solve this, CareAcademy engaged Ordway to automate and scale their billing for bespoke, usage‑based contracts.

Ordway implemented its platform to manage custom contracts, automate usage‑based billing, and remove friction from collections. As a result, CareAcademy scaled 6x without adding headcount, reduced the monthly billing process from a week to just hours, and improved customer service.

CareAcademy

Lily Roche

Director of Customer Success