Case Study: myDigitalOffice achieves unified multi-entity billing and global revenue automation with Ordway

How a SaaS platform for hospitality industry tackled complex contracts and high volume billing

myDigitalOffice is a hospitality data-visualization and performance-management SaaS that manages complex hotel-office contracts and high-volume billing across global entities. Their finance team struggled with custom contracts, multiple billing schedules and invoicing entities, and manual proration and reconciliation for clients like Marriott — problems that overwhelmed workflows and blocked international expansion. To address this, they turned to Ordway’s billing and revenue automation platform.

Ordway unified myDigitalOffice’s multi-entity billing, revenue schedules, and reporting into an automated, scalable system that ties into multiple general ledgers (e.g., U.S. and Canada). Ordway now automates proration and monthly billing across large portfolios (Marriott’s ~400 hotels, for example), eliminated many manual errors, and provided ongoing support, modernizing the finance stack and enabling myDigitalOffice to expand into new regions while freeing finance teams to focus on strategy.

myDigitalOffice

Eric Magas

Controller