Case Study: Spa Store achieves scalable order fulfillment and faster shipping with Ordoro

How New Zealand's first major online spa and pool supply retailer has relied on Ordoro since 2012 to help them scale their business

Spa Store, the first major online retailer for spa and pool parts in New Zealand, needed a way to manage its hybrid fulfillment model as order volume grew. The tiny team had to handle hundreds of orders per week across BigCommerce and TradeMe, while also splitting shipments between a 3PL warehouse and dropshipping suppliers.

Ordoro implemented automated order splitting, routing, and verification, plus an open API integration to connect with Spa Store’s 3PL. With Ordoro, Spa Store streamlined fulfillment, shipped thousands of orders over nearly a decade, and maintained a scalable operation without manual bottlenecks; the company also said additions like returns management and purchase orders were game-changers.

Spa Store

Rajesh Bhatia

Founder