Case Study: Ethereal Decor achieves faster, more accurate shipping with Ordoro

Ethereal Decor - Customer Case Study

Ethereal Decor, founded by Cynthia Oliver in 2002 in Bridgeport, CT, is a wholesale retailer of high-end event decorations and home décor, best known for custom-length Swarovski crystal chains and chandelier replacement prisms. As the business grew from a one-product website into a brick-and-mortar operation with two warehouses, order fulfillment became a bottleneck: staff spent about 10 minutes per package manually entering shipment details into the UPS system, leading to slow shipping, frequent retyping errors, and stressed bridal customers when mistakes occurred.

After implementing Ordoro about six months ago, Ethereal Decor cut per-package processing time from roughly 10 minutes to about 2 minutes, eliminated manual entry errors, and gained clearer order organization (tracking numbers, contents, and shipment status). The faster, more reliable shipping reduced customer inquiries, improved confidence in deliveries, allowed the team to ship more orders, and Cynthia praised Ordoro’s responsive customer service and ongoing product improvements.

Ethereal Decor

Cynthia Oliver

Owner