Case Study: Yorkshire Water achieves 24-hour asset updates and major time and cost savings with Ordnance Survey

Yorkshire Water - Customer Case Study

Yorkshire Water Services Limited needed to ensure all remedial and upgrade work on its huge water and sewerage network was recorded within 24 hours so asset records stayed up to date. To achieve this they rolled out Panasonic ToughBooks running their in‑house GIS (Odyssey) and an electronic redlining tool, using Ordnance Survey’s OS MasterMap Topography Layer and related map datasets supplied by Ordnance Survey.

Using Ordnance Survey’s OS MasterMap in the mobile solution, Yorkshire Water moved to daily mobile redlining and achieved measurable efficiency gains: time to file a record fell from 30 to 10 minutes, saving 40 man‑days per month and about £165,000 a year (including plant); paper reports dropped from 100% to 4% (26 papers/month) and later to about 1%; 99% of queries are now resolved by phone saving ~200 man‑days/year (~£40,000); and the equivalent of one full‑time geomatics role was eliminated. Ordnance Survey’s bimonthly updates ensured field teams always worked from the most current geographic data, improving incident and network management.

Yorkshire Water

Neil Auty

Geomatics Partner Support Manager