Case Study: Sunderland City Council achieves £300,000 annual savings on waste routes with Ordnance Survey

Sunderland City Council - Customer Case Sudy

Sunderland City Council needed to optimise residual waste and recycling services across 124,000 properties while maintaining service for 275,000 residents. To address rising costs and route inefficiencies they partnered with Integrated Software Solutions Limited, using its RouteSmart route‑planning software alongside free PSMA/Ordnance Survey mapping data.

Integrated Software Solutions Limited implemented RouteSmart with OS MasterMap ITN data to redesign rounds, introduce a four‑day working week and even workloads; a north‑city trial removed one refuse crew (saving £120,000/year) and a full city roll‑out delivered around £300,000/year in savings. The project also reduced public disruption (no Monday collections on Bank Holidays) and established ongoing performance monitoring to capture further efficiencies.

Sunderland City Council