Case Study: South Staffordshire Council achieves £380,000 annual savings and 94% resident satisfaction with Ordnance Survey

South Staffordshire Council - Customer Case Study

South Staffordshire Council faced a major service redesign when its new integrated waste and recycling contract began on 1 April 2013: it had to deliver 42,500 blue-wheeled bins across a largely rural district within four weeks and introduce 150 new collection routes to maximise efficiency. To support the roll-out and planning the council used Ordnance Survey products (including OS VectorMap® District and OS MasterMap® Integrated Transport Network™) alongside route optimisation tools such as RouteSmart™.

Ordnance Survey data and GIS processes were used to cleanse LLPG/UPRN records, populate the online collection calendar, and feed RouteSmart for spatial route optimisation. The combined solution produced 150 optimized routes, enabled the council to cut organic-waste vehicles from four to three during low growth, and delivered measurable results: 99.7% of bins were delivered on time, resident satisfaction reached 94%, and the new routes are driving contract savings of £380,000 per year for at least seven years.

South Staffordshire Council

Jackie Smith

Director