Case Study: NHS Grampian optimises patient care and service provision with Ordnance Survey

NHS Grampian - Customer Case Study

NHS Grampian, the health board serving a mixed urban and rural population of about 526,000 in north‑east Scotland, faced the challenge of securing equitable pharmaceutical care services across a wide geography under Scotland’s new community pharmacy contract — including ensuring provision of specialist services such as bottled oxygen and avoiding over‑ or under‑provision in remote areas. To meet this need it turned to Ordnance Survey data via the One Scotland Mapping Agreement and incorporated Ordnance Survey geographic information into an evidence‑based GIS planning toolkit.

Using Ordnance Survey datasets (Code-Point®, OS Street View®, Boundary‑Line™, OS MasterMap® and others) NHS Grampian mapped patient locations, service gaps and travel times, which reduced delivery distances for oxygen patients, highlighted clusters of illness and revealed that on one snapshot 434 acute hospital beds were occupied by patients who could have been treated locally. Ordnance Survey’s data now supports two to three information requests a week, helps optimise acute hospital use, minimises risk of service disruption and demonstrates compliance with the NHS Community Pharmacy Contract.

NHS Grampian

Graeme Legge

Strategic Asset Manager