Case Study: Avon Primary Care Support achieves faster, more accurate GP registration responses with Ordnance Survey's HealthGIS GP Finder

Avon Primary Care Support - Customer Case Study

Avon Primary Care Support Agency needed a faster, clearer way to identify which GP practices patients could register with and to put those results into geographic context (including nearby hospitals and pharmacies). South West Commissioning Support (SWCS), via its HealthGIS team, provided the HealthGIS GP Finder service to address this challenge.

SWCS implemented the HealthGIS GP Finder mapping portal—using AddressBase Plus and Ordnance Survey mapping products—to let staff enter a home postcode and instantly view eligible practices, addresses, phone numbers, distances and nearby services. The solution streamlined query response times, helped teams quickly validate boundary‑move requests, improved confidence in responses for vulnerable patients, and delivered measurable efficiency savings by making results easy to interpret and print; South West Commissioning Support (SWCS) continues to supply and support the service.