Case Study: Grace Foods boosts field sales productivity and increases revenues with OrderTaker

grace - Customer Case Study

Grace Foods, a specialty foods wholesaler, faced challenges with its outdated sales order management system. They needed a modern solution from vendor OrderTaker that was easy for their non-technical field sales reps to adopt. The goal was to increase control over the B2B ordering process and provide reps with real-time access to critical customer information, pricing, and inventory levels to improve sales conversations.

OrderTaker implemented its mobile ordering platform, which integrated seamlessly with Grace's back-end systems to provide real-time data access. The solution significantly boosted sales rep productivity, allowing them to increase daily customer visits from 15 to 25. This led to a 20% increase in revenues for Grace, achieved through larger order sizes, more effective up-selling and cross-selling, and improved customer satisfaction.

Grace

Julian W

VP of sales