Case Study: Blue Linq reduces response time by 60x with Orderry

Response Time Reduced By 60 Times After A Year With Orderry

Blue Linq, an authorized workshop for brands like Canon and Epson in Panama, was losing clients due to slow, manual processes. Their challenge involved inefficient communication, which required staff to spend most of their day on phone calls for status updates, leading to repair delays of two to three days. Seeking a more efficient solution, they turned to the vendor Orderry and its cloud-based business management platform.

By implementing Orderry’s field service software and Work Orders mobile app, Blue Linq automated customer communication via WhatsApp and email and streamlined internal workflows. The solution from Orderry reduced their response time by 60 times and enabled the workshop to service an additional 200 devices per month, significantly improving customer satisfaction and operational capacity.

Blue Linq

Leonardo Miranda

Technical Support Manager