Case Study: Blue Linq speeds up workshop operations and reduces response time with Orderry

Blue Linq reduces response time 60x with Orderry

Blue Linq S.A., an authorized workshop for brands like Canon and Epson in Panama, faced significant operational challenges. Their outdated, on-premise software and manual processes, which involved constant phone calls for client updates and internal coordination, were slow and inefficient. This resulted in lost clients and an inability to scale their business, especially after adding new services like copier rentals. They turned to the vendor Orderry for its cloud-based business management solution to streamline operations.

By implementing Orderry's field service software and Work Orders mobile app, Blue Linq automated customer notifications via WhatsApp and email, eliminating the need for most manual calls. The solution also optimized field service routing and provided intuitive tools for customizing workflows without programming. As a result, Orderry helped Blue Linq reduce its response time by 60 times, allowing the workshop to service an additional 200 devices per month and significantly improving both team efficiency and customer satisfaction.

Blue Linq