Case Study: Full-Service Team Dealer Strengthens Customer Loyalty with OrderMyGear

Strengthening customer loyalty through team stores

a full-service team dealer faced the challenge of managing team apparel orders with inefficient paper forms, which required manual counting and placed the burden of payment collection on coaches. Their outdated process was cumbersome for everyone involved. To modernize their operations, they partnered with OrderMyGear (OMG) to implement its online pop-up store platform.

By using OrderMyGear, the dealer streamlined order collection, allowing customers to order and pay directly online. This solution freed up coaches and significantly improved the customer experience. The measurable results were substantial, with the dealer launching over 750 OMG stores and fulfilling more than 7,700 orders within the first 18 months, achieving an average volume of $1,985 per store.