Case Study: RM Unlimited achieves faster order processing and reduced waste with OrderMyGear (OMG)

Driving Stellar Customer Service Through Innovative Technology

RM Unlimited, a family-owned promotional product distributor, faced challenges with labor-intensive order processing and accurately forecasting product quantities. Their manual methods led to inefficiencies, mistakes, and unnecessary waste from over- or underestimating inventory, which hindered their growth goals. To address this, they turned to the vendor OrderMyGear (OMG) for a streamlined solution.

By implementing OMG's online store platform, RM Unlimited revolutionized its process. The solution allowed them to eliminate inventory waste, process orders with 97% greater efficiency, and win new business. A key success was fundraising over $6,000 for a local school through a series of pop-up online stores, which also created a sense of urgency that boosted sales. OrderMyGear provided the key differentiator that enabled RM Unlimited to enhance customer service and drive significant growth.

RM Unlimited

Frank Musumecci

Co-Founder