Case Study: KBX Technology achieves 50% faster EDI onboarding with Orderful

KBX Technology Solutions Replaces Legacy EDI Solution with Orderful

KBX Technology was struggling with a fragmented, legacy on‑premise EDI environment spread across divisions that made trading‑partner onboarding slow and manual—new connections typically took about eight weeks and testing relied on email exchanges. As part of a broader TMS and technology consolidation effort, KBX Technology selected Orderful to modernize its EDI with a cloud API and self‑service tooling.

Orderful consolidated KBX Technology’s EDI infrastructure and provided API-based integration, business‑rule validation, and partner self‑service testing. With Orderful, KBX cut its onboarding process from 95 to 32 steps (removing 63 steps), reduced onboarding time by roughly 50% to about four weeks, achieved a 70% reduction in new onboarding effort, and enabled carrier self‑service while supporting over 8 million EDI transactions per month.

KBX Technology

Tracy Reiss

Vice President