Case Study: Caraway achieves 6x faster onboarding and 30% lower EDI costs with Orderful

Caraway Reduces Costs and Complexities with Orderful’s EDI Managed Services

Caraway, a fast-growing home goods brand, faced slow, complex EDI onboarding with its legacy provider—taking up to 12 weeks to set up retail trading partners—while also migrating to the Fulfil order management/ERP system. Seeking faster, more modern support, Caraway selected Orderful and its EDI managed services to simplify integrations and improve responsiveness.

Orderful implemented its managed EDI service with a dedicated solutions engineer, rules-based engine and real-time monitoring that integrates with Fulfil, eliminating onboarding confusion and delays. As a result, Caraway cut onboarding from 12 weeks to about two weeks (as little as 10 days for Home Depot), now manages EDI with a single staffer, reduced EDI costs by roughly 30%, and gained greater operational agility and fewer chargebacks.

Caraway

Mark Riskowitz

Vice President of Operations