Case Study: Barrie's Garden Centre boosts ordering efficiency with OrderEase

Barrie's Garden Centre - Customer Case Study

Barrie's Garden Centre faced a challenging and time-consuming manual purchasing process that involved coordinating orders through phone calls, texts, emails, and faxes with their wholesale suppliers. This inefficient system was an obstacle to their primary goal of delivering exceptional customer service. To overcome this, they turned to the vendor OrderEase for its online ordering service.

By implementing OrderEase's solution, the garden centre consolidated all ordering into a single online process. This provided their team with a full order history for better management and the ability to order via a mobile app on the sales floor. The results were significant, as the purchasing department cut its administrative tasks in half. This efficiency unlocked more time for staff to interact with customers and supported the company's expansion to make its products available nationwide.

Barrie's Garden Centre