Case Study: Lark Hotels streamlines purchasing and scales operations with Order.co

How Lark Hotels reinvented procurement strategies, cultivated employee expertise, and crafted memorable guest experiences with Order.co

Lark Hotels, a boutique hospitality management company with 30+ hotels and several restaurants, was struggling with a highly manual, siloed purchasing process before working with Order.co. The team relied on spreadsheets to track products, prices, vendor contacts, and ordering details across properties, which made it difficult to keep information current, manage fluctuating pricing, and handle reorders and substitutes efficiently.

Order.co provided Lark Hotels with automated purchasing, custom catalogs, consolidated billing, strategic sourcing, and automated GL coding. By rolling out the platform in phases, Lark Hotels improved adoption across properties, reduced receipts and invoice tracking, and saved managers and accounting teams significant time on monthly administrative work. While no hard dollar metric was shared, the company reported streamlined operations, faster coding at the point of purchase, and more time for staff to focus on employee development and delivering better guest experiences.

Lark Hotels

Korina Lopez

Director of Learning and Development