Case Study: Thrifty Foods achieves seamless omnichannel grocery shopping and streamlined order fulfillment with Orckestra Inc.'s Commerce Cloud

Thrifty Foods’ Secret Recipe for Commerce Success Grocery Innovation Online and In-store

Thrifty Foods, a Sobeys Inc. banner and the largest grocery chain on Vancouver Island with 25 stores, faced an outdated ecommerce platform that left customers with fragmented accounts, disconnected product and promotion data, and paper-based order fulfillment that increased error risk. To modernize, they leveraged Sobeys’ national, unified e-commerce investment built on the Orckestra Commerce Cloud from Orckestra Inc.

Orckestra Inc. implemented its Commerce Cloud and Pick & Pack solution—an API-first, headless omnichannel commerce platform with centralized order management, integrated inventory, and handheld-scanner-based picking integrated with POS—deployed in all online-enabled Thrifty Foods stores. The Orckestra solution unified accounts and product/offers across devices and flyers, replaced paper-based picking, streamlined order-to-delivery flows, and delivered measurable operational efficiencies that improved on-time, accurate fulfillment, enabled upsell/cross-sell, and increased customer loyalty and revenue.

Thrifty Foods

Christian Arbez

Marketing Director