Case Study: Mondou achieves rapid omni-channel transformation and national expansion with Orckestra Inc.'s Commerce Cloud

Mondou's Successful Omni-Channel Transformation Powered By Orckestra Commerce Cloud

Mondou is a Canadian leader in pet products and services with a major distribution center, more than 60 stores, over 300,000 customers per month and a Câlin Rewards Program of 360,000 members. Facing heavy online competition from players like Amazon and needing an omni‑channel transformation, Mondou engaged Orckestra Inc. to define and implement its omni‑channel commerce strategy using Orckestra Commerce Cloud.

Orckestra Inc. delivered Orckestra Commerce Cloud plus consulting to deploy a responsive transactional site, native order management, ERP integration and Câlin rewards integration, enabling seamless online and in‑store order scenarios. The platform gave Mondou a rapid go‑to‑market starter site, unified inventory/promotions and the agility to expand its catalog nationally—positioning the brand to consolidate leadership in Quebec, serve its 300,000+ monthly customers more effectively, and continue innovating across channels.

Mondou

Dominic Allard

Manager Information Systems