Case Study: Dollarama achieves streamlined bulk ordering and increased revenue with Orckestra Inc.'s Commerce Orchestration™ platform

Dollarama selects Orckestra to power bulk ordering and streamlined order management

Dollarama, a leading Canadian value retailer with more than 1,000 stores, needed a simple online bulk-buying experience for B2B and institutional customers and a way to reduce the labour-intensive order fulfillment that required store associates to re-pack retail stock for bulk orders. After evaluating platforms, Dollarama selected Orckestra Inc., leveraging Orckestra’s Commerce Orchestration™ Platform and Digital Commerce Experience Management (DCXM) to provide a flexible, API-driven omnichannel solution.

Orckestra Inc., working with partner Yaksa, built a new online storefront and omnichannel order management integration that streamlined checkout, merchandising and fulfillment by tying the storefront to Dollarama’s internal systems. The result was an improved, intuitive bulk-order experience, increased revenue, and — following a successful holiday 2018 pilot — a national rollout integrated with more than 1,000 Dollarama stores, reducing processing effort and simplifying order management.

Dollarama