Case Study: LeanIX achieves 9x higher retention with Orbiit

How High-Growth B2B Company LeanIX Uses Orbiit to Drive 9x Higher Retention

LeanIX, a global SaaS enterprise architecture solution, faced the challenge of scaling its customer success efforts to strengthen relationships, foster collaboration, and reduce churn as its business grew. To enhance its customer community, LeanIX turned to Orbiit and its curated one-to-one matching product to help its members connect and share best practices.

By implementing Orbiit's platform, LeanIX facilitated hyper-curated matches between customers based on their roles and interests, leading to virtual peer-to-peer conversations. This solution from Orbiit drove a remarkable 9x higher customer retention rate, a 20% increase in upsell opportunities, and a significant boost to its Net Promoter Score (NPS) for participating users.

LeanIX

Lulu Zhang

Customer Success Operations Manager