Case Study: Opus reduces revenue leakage and automates billing with Orb

How Opus avoided revenue leakage with a streamlined billing process

Opus, a training platform for frontline restaurant workers, faced significant revenue leakage and operational strain due to its manual monthly invoicing process. This was especially onerous given their pre-purchased credits pricing model, which required finance and engineering teams to spend considerable time calculating overages. They initially attempted to build a solution with Stripe but found it lacked the necessary flexibility.

By implementing Orb’s billing platform, Opus automated its invoicing, eliminating manual calculations and freeing up engineering resources to focus on core product development. The solution provided by Orb offered the required support for their credit system and delivered clear visibility into customer usage. As a result, Opus significantly increased its expansion revenue and eliminated the previous revenue leakage.

Opus

Jeff Silver

Co-Founder and CTO