Case Study: Factory achieves flexible AI pricing and seamless billing migration with Orb

Factory migrates enterprise customers with zero downtime using Orb

Factory, a company building autonomous AI agents for software development, needed a flexible usage-based billing system to support the launch of its new self-serve Team plan. Their existing tools could not handle the required hybrid pricing model, which combined per-team fees with token-based usage, creating engineering bottlenecks. They turned to Orb's billing platform to solve this challenge.

By implementing Orb, Factory successfully migrated its enterprise customers with zero downtime and launched on schedule. The solution provided the necessary flexibility for hybrid pricing and gave customers transparent usage dashboards, which improved trust and reduced billing-related support tickets. Orb enabled Factory to easily adapt its pricing strategy as its AI product and the market continue to evolve.

Factory