Case Study: OG&E improves QA, cloud hosting, and CX/UX with Orasi Software

OG&E improves UX/CX with Orasi, serving nearly one million customers

OG&E, an electric utility serving Oklahoma and western Arkansas, faced challenges with its QA infrastructure, aggressive release timelines, and high AppDev costs. They needed to improve customer experience by building and testing new web applications for emergency response and billing while shifting on-premise apps to the cloud. To meet these needs, OG&E partnered with Orasi Software for its DevOps consulting and OrasiCloud managed hosting services, utilizing OpenText as a testing foundation.

Orasi implemented a complete testing/QA solution and a fully customized managed hosting environment with advanced security. This solution provided measurable enterprise-level scalability, increased application performance, and freed up IT resources. As a result, OG&E met its business deadlines, improved key UX/CX KPIs, and delivered a user-friendly mobile application that bolstered consumer confidence. Orasi's ongoing support and services have continued to reduce costs and empower OG&E with greater AppDev control.

OG&E