Case Study: Aeromexico increases event sales and cuts queue time with Orangestudio’s iPad booking app and GranPlan redesign

Aeromexico cuts checkout time 45% and boosts agent throughput 2.3x with Orangestudio

Aeromexico sought to increase ticket and package sales at its events and sales offices without hiring more agents. The challenge was that customers only decided once they reached the counter, and agents were slowed down by switching between multiple outdated systems, which hurt service speed and limited upsell opportunities. Orangestudio was engaged to address this sales enablement challenge.

Orangestudio implemented a two-part solution: a customer-facing iPad app for pre-counter exploration and a redesigned GranPlan intranet for agents. This consolidated workflows and embedded crucial tools like maps. The results were significant, including a 2.3x increase in agent throughput, a 35% reduction in checkout abandonment, and a 45% decrease in counter time. Orangestudio's solution successfully reduced queue drop-offs and increased sales conversion.

Aeromexico