Case Study: Licking/Knox Goodwill Industries improves custodial quality control and employee tech skills with OrangeQC

Kathy Patton Has a Mission to Help Others — And an Incredible Strategy for Introducing New Software

Licking/Knox Goodwill Industries, a nonprofit organization with a mission to provide employment opportunities for people with barriers to work, faced a challenge with its outdated, paper-based custodial inspection process. This manual system made it difficult to track performance, provide timely feedback, and identify patterns for improvement for their 250+ employees. To modernize operations and better serve its special population workforce, the organization turned to OrangeQC for a digital solution.

By implementing OrangeQC's inspection software, the vendor, Licking/Knox Goodwill digitized its quality control. The solution was notably easy to use and was successfully adopted by all employees, including those with disabilities. The results included improved training through visual proof and data, greater transparency with clients, and the ability to use quality data as a competitive advantage in sales bids. The OrangeQC software also provided employees with valuable new tech skills, furthering the organization's mission.

Licking/Knox Goodwill Industries

Kathy Patton

Business Development Coordinator