Case Study: Northwestern University improves staffing, performance, and inspection data with OrangeQC

How Northwestern University’s Residential Services Team Went from Paper Inspections to Data-Driven Decision Making

Northwestern University's Residential Services team faced challenges with their manual, paper-based quality control inspection process, which created data tracking delays and a lack of actionable insights. To address this, they partnered with the vendor OrangeQC to implement its digital custodial inspection software, seeking to gain real-time data to improve operations.

By implementing OrangeQC's customizable mobile forms and dashboard, the team eliminated the paper "black hole." The solution provided clear data that was used to successfully advocate for and secure additional second-shift staff, leading to a significant improvement in cleaning quality. Furthermore, OrangeQC’s data is now used for informed performance reviews and to make smart, historical data-driven staffing adjustments during peak times, fundamentally improving their management processes.

Northwestern University

Johnathan Winters

Associate Director of Operations and Services