Case Study: Wipro achieves 24,000 identity updates per day and halves provisioning time with Oracle Identity and Access Management Suite Plus (Oracle)

Wipro Updates 24,000 User Identities in One Day, Halves Provisioning Time, Minimizes Risk and Cuts IT Operating Costs by up to 40%

Wipro, a global IT services and consulting firm with about 150,000 employees operating across 175 cities, faced challenges around identity and access management: they needed real-time authentication and provisioning across heterogeneous applications, faster provisioning and de‑provisioning of 150,000 user accounts and mailboxes, accurate identity data for compliance, and integration with SAP HR to reduce risk when employees left the company.

Working with Oracle Consulting, Wipro implemented Oracle Identity and Access Management Suite Plus with connectors for Oracle Directory Server and Microsoft Exchange, automating provisioning and de‑provisioning. The solution updated 24,000 identities in one day, cut provisioning time by 50% (from eight to four hours), reduced IT operating costs by up to 40%, enabled mobile single sign‑on, lowered support requests by 20% and resolution time by 25%, and eliminated lengthy manual reconciliation tasks.

Wipro

Kamal Shah

General Manager