Case Study: UTE achieves rapid digital transformation and new customer channels for 1.4M customers with Oracle

UTE Enables New Product Development and Facilitates Contact with Customers Through New Communication Channels

UTE, Uruguay’s state-owned electricity company serving more than 1.4 million customers, needed to modernize customer service and reduce IT complexity. The utility sought retail-style mobile and online bill-pay and account-management capabilities, faster customer support channels, and an IT environment that would free staff to focus on strategic priorities.

Working with Oracle and partner Quanam, UTE deployed Oracle Utilities Customer Care and Billing, Mobile Workforce Management and BI tools, launching online and mobile apps within months. The project consolidated customer accounts, added SMS/e-mail communications, integrated core systems, cut billing and collection costs, lowered IT total cost of ownership, and enabled rapid product innovation—10 new services in about nine months—while improving customer service and insights.

UTE

Silvia Emaldi

Resources Manager