Case Study: Turning Point Limited achieves rapid addiction treatment—cutting wait times from weeks to days—with Oracle Cloud CX

Turning Point uses Oracle Cloud as it treats addiction, illness

Turning Point is a UK social enterprise with nearly 60 years’ experience helping people with addiction, mental illness, learning disabilities, and reentry after incarceration. Faced with rising opioid and synthetic-drug use and NHS wait times of four weeks or more, Turning Point needed faster ways to identify vulnerable clients, stay in touch across channels, and intervene quickly in crises.

Using Oracle Cloud CX (including CX Service, Field Service, Intelligent Advisor, Digital Assistant, CX Content, and Live Experience Cloud), Turning Point built online client records, automated scheduling, secure video/chat interactions, and a chatbot for between-visit support. Staff can access records from emergency vans to respond on the street, match clients to appropriate programs, and instantly update treatment protocols—reducing patient wait times from about four weeks to as little as two days and enabling faster, more effective interventions.

Turning Point Limited

Ali Mehmet

Head of Applications