Case Study: tivùsat achieves scalable, cost-effective customer service with Oracle Cloud solutions

tivùsat Pioneers Cloud Solutions for Efficient and Cost-Effective Management of 2.5 Million Free Satellite Television Users

Tivùsat, a free Italian satellite television platform, was facing the challenge of managing customer service for its 2.5 million users. They needed a highly flexible and scalable CRM system to handle subscription activations, provide technical support, and deliver analytics for rapid business decisions without requiring significant capital investment. To address this, they turned to Oracle and its cloud solutions.

By implementing Oracle Service Cloud, Oracle Business Intelligence Cloud Service, and Oracle Database Cloud Service, Oracle provided a comprehensive cloud solution. This enabled Tivùsat's small team to guarantee high-quality, scalable customer service, enhance the user experience with self-service options, and gain powerful analytics. The solution eliminated infrastructure costs, ensured data security and high availability, and contributed significantly to the platform's success in the competitive market.

Tivù

Gilda Serafini

Head of Customer Relationship Management