Case Study: Thwaites Hotels achieves streamlined F&B operations and faster menu updates with Oracle Simphony Cloud POS and Enterprise Menu Management

Thwaites Hotels Masterminds F&B Operations with Simphony Cloud POS

Thwaites Hotels, a four-star chain known for a “home away from home” guest experience, needed a way to manage food & beverage menu configuration across its six hotel and spa venues without diverting focus from service and growth. With a long-term strategy of building tailored properties and modernizing operations, the team sought a solution to streamline POS configuration, pricing and inventory while preserving high service standards.

Thwaites partnered with Oracle Hospitality’s Enterprise Menu Management to manage its Simphony Cloud POS menus, centralize reporting and handle updates and inventory optimization. EMM’s year‑round expertise let Thwaites avoid costly in‑house maintenance, respond faster to local market changes, adopt best practices and maintain confidence that its menu configuration and brand performance are in expert hands.

Thwaites Hotels

Chris Hill

Operations Director