Case Study: Tempo achieves greater efficiency and customer satisfaction with Oracle Field Service

Tempo boosts efficiency in its furniture business with Oracle Field Service

Tempo, a Brazilian leader in convenience and support services, needed a fast way to launch and scale its new furniture assembly business across B2B and B2B2C channels. To support the end-to-end service journey—from store pickup to delivery and assembly—it turned to Oracle Field Service to meet technical requirements and quickly deploy a partner platform that could manage qualified assemblers efficiently.

Oracle Field Service helped Tempo improve operational efficiency, enabling 100% of service calls to be scheduled without delays or complaints. With Oracle, Tempo reduced manual support, lowered failure rates, increased customer satisfaction, and completed assembly services in less time. The platform also supported scalability for up to 5,500 users, improved partner engagement, and contributed to Tempo’s expectation that furniture assembly would represent 20% of total revenue in 2023.

Tempo

Andreas Warkentin

Operations Director, MMS