Case Study: Teleperformance achieves end-to-end HR visibility and 50% faster hiring with Oracle Cloud HCM

Teleperformance manages 8,000 staff changes per week with Oracle Cloud HCM

Teleperformance, a global customer experience leader, faced major HR complexity in its Nearshore Region across six countries, including limited visibility, inconsistent processes, and the challenge of managing up to 8,000 staff changes per week while screening nearly 1 million candidates annually. To address this, Teleperformance chose Oracle Cloud HCM, along with Oracle Talent Management and Oracle Recruiting, to unify HR operations and improve workforce management.

Oracle implemented an integrated Oracle Cloud HCM platform that consolidated HR data, automated recruiting and employee processes, and improved reporting across the region. As a result, Teleperformance gained end-to-end visibility and traceability, improved hiring efficiency by 50%, increased workforce modeling accuracy by 90%, and analyzed workforce changes 85% faster, while also achieving annual payroll savings.

Teleperformance

Emilio Torres Flores

Vice President Business Evolution