Case Study: MCM Telecommunications achieves 95% customer satisfaction and 24/7 availability with Oracle Cloud Infrastructure

Telecom sees 95% customer satisfaction with Oracle Cloud

MCM Telecomunicaciones is one of Mexico’s leading telecoms, operating the country’s largest fiber‑optic network and serving corporations, governments, and universities in major cities. Rapid innovation had outpaced its infrastructure, causing weekend outages, limited data access, and challenges keeping systems up to date to maintain high-quality service.

By migrating its database, ERP, and HCM to Oracle Cloud Infrastructure and using Oracle Cloud ERP/HCM, MCM gained 24/7 platform availability, longer on‑portal data retention (36 months), and a simulated private‑cloud ERP setup. The move delivered clear cost transparency and Universal Credits flexibility and drove measurable results: 95% customer satisfaction, a 90% drop in service tickets, and a faster accounting close (from one week to two days).

MCM Telecommunications

Oscar Hernandez

Operations and Database Manager