Case Study: State Revenue Office Victoria achieves US$24M first-year savings, avoids system-replacement risk, and boosts staff productivity 25% with Oracle

State Revenue Office Victoria Avoids Risk in Replacing System, Saves as Much as US$24 Million in One Year, and Improves Staff Productivity by 25%

The State Revenue Office (SRO) Victoria is the Australian state of Victoria’s tax-collection agency, responsible for collecting over US$10 billion and administering taxes, grants, and unclaimed monies. Its decade-old Oracle Forms–based revenue-management system had become large and complex after multiple upgrades, making it hard to handle growing data volumes, meet KPIs, support changing legislation, and implement future changes without a risky, costly system replacement.

SRO implemented Oracle SOA Suite and Oracle BPM Suite on Oracle WebLogic to shift from a function-centric to a process-centric architecture, automating the end-to-end unclaimed‑money claims process and adding role-based workflows, dashboards, and business rules. The approach avoided a major redevelopment, saved US$24 million in the first year (with US$80 million expected long-term), boosted staff productivity by up to 25%, reduced risk, improved SLA compliance, and extended the useful life of the existing system.

State Revenue Office Victoria

Paul Dulfer

CIO